Privacy Policy
How Fluidstream Inc. collects, uses, and protects personal information and client technical data submitted through this website.
Introduction
Fluidstream Inc. ("Fluidstream", "we", "us") is a corporation incorporated under the laws of Alberta, Canada. This Privacy Policy ("Policy") explains how we collect, use, disclose, and protect personal information and client technical data in connection with this Website at www.fluidstream.co (the "Website").
We are committed to compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Alberta Personal Information Protection Act (PIPA), and to handling all information entrusted to us with care and transparency.
Information We Collect
A. Personal Information
Personal information collected when you interact with this Website may include:
- Your name and business email address, submitted voluntarily through contact or inquiry forms
- Your company name, job title, and general geographic location
- Communications and correspondence sent to us through the Website
- Technical data automatically collected by the Website (see Section 03 — Cookies)
B. Client Technical Data
As part of Fluidstream's service delivery, clients and prospective clients may voluntarily submit technical and operational data ("Client Technical Data") through this Website or through channels linked to it, for the purpose of receiving analysis, evaluation, or solutions. Client Technical Data may include operational parameters, process data, system specifications, equipment configurations, performance metrics, and any other technical information submitted to Fluidstream for analysis purposes.
Cookies & Tracking Technologies
This Website uses cookies and similar technologies to operate properly and to understand how visitors use our site. Cookies are small text files stored on your device by your browser when you visit a website.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for the Website to function. No personal data collected beyond what is technically necessary. | No |
| Analytics | Tracks aggregate visitor behaviour to help us improve the site. Data is anonymized where possible. | Yes |
| Functional | Remembers preferences to improve your experience on return visits. | Yes |
We may use Google Analytics or similar third-party analytics tools subject to their own privacy policies. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
You may manage or disable non-essential cookies through your browser settings at any time. Fluidstream is not responsible for any reduced functionality resulting from your choice to restrict cookies.
How We Use Information
Fluidstream uses personal information and Client Technical Data for the following purposes only:
- To respond to inquiries — to reply to questions, requests for information, or service inquiries submitted through the Website
- To provide analysis and solutions — to perform technical analysis, evaluation, and recommendations based on Client Technical Data you submit, solely for the purpose of delivering the service or solution requested
- To operate and improve the Website — using aggregated, anonymized analytics data to understand site usage and make improvements
- To communicate with you — where you have consented, to send relevant updates or service information in compliance with Canada's Anti-Spam Legislation (CASL)
- To comply with legal obligations — where required by applicable Canadian law or regulatory authority
Disclosure of Information
Fluidstream does not sell, rent, or trade your personal information or Client Technical Data to any third party. Disclosure occurs only in the following limited circumstances:
- Service providers — trusted third parties who assist us in operating the Website or delivering our services (such as IT hosting or analytics providers), who are contractually bound to handle information only as directed by Fluidstream and in compliance with applicable privacy law
- Legal obligations — where required by applicable law, court order, or government or regulatory authority
- Business transactions — in connection with a sale, merger, or restructuring of Fluidstream's business, subject to confidentiality obligations
- Protection of rights — where necessary to protect the rights, property, or safety of Fluidstream, its clients, or others
Confidentiality of Client Technical Data
Fluidstream recognizes that Client Technical Data submitted for analysis may be commercially sensitive and proprietary. We treat all Client Technical Data as confidential business information and implement appropriate measures to protect it from unauthorized access, disclosure, or misuse.
Fluidstream personnel who access Client Technical Data are bound by confidentiality obligations. Client Technical Data will not be used for any purpose beyond the analysis or service for which it was submitted.
Clients with heightened confidentiality requirements are encouraged to execute a formal non-disclosure agreement with Fluidstream prior to submitting sensitive data.
Data Security & Protection
Fluidstream implements appropriate technical and organizational security measures to protect personal information and Client Technical Data against unauthorized access, loss, disclosure, or misuse. These measures include encryption of data in transit, restricted access controls, and periodic security reviews.
We also deploy technical protections on this Website to prevent unauthorized copying, scraping, or reverse engineering of our Content and data. Circumvention of these measures is strictly prohibited under Canadian law.
In the event of a privacy breach creating a real risk of significant harm, Fluidstream will notify affected individuals and report to the Office of the Privacy Commissioner of Canada where required under PIPEDA mandatory breach reporting requirements.
Data Retention
We retain personal information and Client Technical Data only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When information is no longer needed, it is securely destroyed or anonymized. Client Technical Data submitted for a specific project will not be retained beyond the completion of that engagement unless otherwise agreed in writing.
Your Privacy Rights
Subject to applicable legal exceptions, you have the right to request access to personal information we hold about you, request correction of inaccurate or incomplete information, withdraw consent to certain uses of your personal information at any time, and opt out of marketing communications at any time.
To exercise any of these rights, please visit our Contact Us page. We will respond to requests within 30 days as required under PIPEDA.
International Users
This Website is operated from Calgary, Alberta, Canada. Information you submit may be stored and processed in Canada and is subject to Canadian privacy law. If you access this Website from outside Canada, you consent to the application of Canadian law and, to the extent permitted by applicable law, waive any rights under the privacy laws of your home jurisdiction.
Some of our third-party service providers may process data outside of Canada. Where this occurs, we take steps to ensure appropriate contractual safeguards are in place consistent with Canadian privacy requirements.
Minors
This Website is intended for business and professional use by individuals 18 years of age or older. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us via our Contact Us page and we will promptly delete it.
Changes to This Policy
Fluidstream reserves the right to update this Privacy Policy at any time. Updates are effective immediately upon posting. Continued use of the Website after any update constitutes acceptance of the revised Policy.
Contact
For any privacy-related questions, access requests, or concerns, please contact us through our Contact Us page. For legal matters relating to your use of this Website, please refer to our Terms of Use.