Introduction
Fluidstream Inc. (“Fluidstream,” “we,” “us,” or “our”) is incorporated under the laws of Alberta, Canada. This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information and client technical information in connection with the Fluidstream website.
Fluidstream is committed to handling information responsibly and in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA), where applicable.
By using this website or submitting information through it, you acknowledge the collection, use, disclosure, and retention of information as described in this Policy. If you do not agree with this Policy, please discontinue use of the website.
Information we collect
Personal information
Information voluntarily submitted through contact, inquiry, or technical review forms, including name, business email address, phone number, company name, job title, general location, and correspondence.
Website information
Technical information collected through normal website operation, such as IP address, browser type, device information, referring pages, session activity, cookies, and analytics data.
Clients and prospective clients may submit operational, production, facility, emissions, process, equipment, or application-specific information for technical review, evaluation, or solution development. Fluidstream treats this information as confidential business information.
Client Technical Data may include operating pressures, flow conditions, facility constraints, process data, production information, equipment configuration, performance metrics, application requirements, or other technical information submitted to Fluidstream for analysis or engagement purposes.
Cookies, analytics, and tracking technologies
This website may use cookies, analytics tools, and similar technologies to operate properly, improve performance, understand visitor activity, and support business-to-business engagement. Cookies are small files stored by your browser when you visit a website.
| Type | Purpose | Control |
|---|---|---|
| Strictly necessary | Required for basic website functionality, security, page loading, and navigation. | Generally cannot be disabled without affecting site function. |
| Analytics | Used to understand aggregate visitor behaviour and improve website content, structure, and performance. | Can typically be restricted through browser settings or analytics opt-out tools. |
| Functional | Used to remember preferences or improve user experience where applicable. | Can typically be disabled through browser settings. |
| Marketing or remarketing | May be used if Fluidstream deploys advertising, LinkedIn, or similar business-development tracking tools. | Can typically be managed through browser, platform, or advertising preference settings. |
Fluidstream may use third-party analytics or business tools, such as Google Analytics, LinkedIn tools, hosting analytics, security tools, or similar services. These providers may process information according to their own privacy policies and contractual obligations.
How we use information
Fluidstream uses personal information and Client Technical Data only for reasonable business, technical, operational, and legal purposes related to Fluidstream’s website, products, services, and client engagement.
- Responding to inquiries, technical review requests, and contact form submissions.
- Evaluating applications, operating conditions, facility constraints, and fit for Fluidstream solutions.
- Providing technical feedback, recommendations, proposals, support, or follow-up communication.
- Operating, maintaining, securing, and improving the website.
- Understanding website performance and visitor engagement using aggregated or anonymized analytics where practical.
- Sending business communications where permitted by consent and applicable law, including Canada’s Anti-Spam Legislation (CASL).
- Complying with applicable legal, regulatory, contractual, and recordkeeping obligations.
Any technical recommendation or discussion provided by Fluidstream based on submitted information is subject to the applicable proposal, contract, technical agreement, or Terms of Use.
Disclosure of information
Fluidstream does not sell, rent, or trade personal information or Client Technical Data. Information is disclosed only where necessary for legitimate business, technical, legal, or operational purposes.
- Service providers: trusted providers supporting website hosting, IT, analytics, communications, security, or business operations.
- Legal requirements: where required by law, court order, regulator, lawful request, or legal process.
- Business transactions: where reasonably necessary in connection with a sale, merger, financing, restructuring, or transfer of all or part of Fluidstream’s business, subject to confidentiality protections.
- Protection of rights: where necessary to protect Fluidstream, its clients, personnel, intellectual property, systems, or website operations.
Confidentiality of Client Technical Data
Fluidstream recognizes that technical information submitted for application review may include commercially sensitive operational, production, facility, emissions, or engineering information.
Client Technical Data is treated as confidential business information and used only for the purpose for which it was submitted, including technical review, application assessment, solution development, proposal preparation, support, or client engagement.
Restricted use
Client Technical Data is not sold, rented, or used for unrelated commercial purposes.
Controlled access
Access is limited to personnel, contractors, or service providers with a legitimate need to support the engagement.
Clients with heightened confidentiality requirements are encouraged to execute a formal non-disclosure agreement with Fluidstream before submitting sensitive technical or commercial information.
Data security and protection
Fluidstream uses commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information and Client Technical Data against unauthorized access, loss, disclosure, alteration, or misuse.
- Encryption in transit where supported by the website and service environment.
- Restricted access controls for systems and information used in business operations.
- Security monitoring, hosting controls, and periodic review of website and information-handling practices.
- Contractual or operational safeguards for service providers that process information on Fluidstream’s behalf.
No internet transmission or electronic storage method can be guaranteed completely secure. Fluidstream applies commercially reasonable safeguards, but users should avoid submitting highly sensitive information unless appropriate confidentiality and transmission arrangements are in place.
If a privacy breach creates a real risk of significant harm, Fluidstream will take steps required under applicable Canadian privacy law, including notification to affected individuals and reporting to the Office of the Privacy Commissioner of Canada where required.
Data retention
Fluidstream retains personal information and Client Technical Data only as long as reasonably necessary for the purposes for which it was collected, for legitimate business or technical engagement purposes, or as required by applicable law.
When information is no longer required, Fluidstream takes reasonable steps to securely destroy, delete, or anonymize it. Client Technical Data submitted for a specific project or application review will not be retained beyond the completion of that engagement unless retention is required by law, reasonably necessary for business records, or otherwise agreed in writing.
Your privacy rights
Subject to applicable legal exceptions, you may request access to personal information Fluidstream holds about you, request correction of inaccurate or incomplete information, withdraw consent to certain uses, and opt out of marketing communications.
To exercise privacy rights, please contact Fluidstream through the Contact Us page. Fluidstream will respond within a reasonable period and within timeframes required by applicable Canadian privacy law.
International users
This website is operated from Calgary, Alberta, Canada. Information submitted through the website may be stored or processed in Canada and may be subject to Canadian privacy law.
Some service providers may process information outside Canada. Where this occurs, Fluidstream takes reasonable steps to ensure appropriate safeguards are in place consistent with applicable Canadian privacy requirements. Information processed outside Canada may also be subject to the laws of the jurisdiction where it is processed.
Minors
This website is intended for business and professional use by individuals 18 years of age or older. Fluidstream does not knowingly collect personal information from minors. If you believe a minor has submitted information to Fluidstream, please contact us through the Contact Us page and we will take reasonable steps to delete it.
Changes to this Policy
Fluidstream may update this Privacy Policy from time to time. Updates are effective when posted on this page, unless otherwise stated. The effective date above indicates when this Policy was last materially updated.
Contact
For privacy questions, access requests, correction requests, consent withdrawals, or related concerns, please contact Fluidstream through the Contact Us page.
For legal terms governing use of the website, please refer to Fluidstream’s Terms of Use.